KRONE Landmaschinen

Territory Product Support Manager - East of England

Territory Product Support Manager - East of England

Join the KRONE Family

REPORTING TO: Service Manager

LOCATION: Home/ Territory Based- East of England including East Anglia

JOB TYPE: Full Time plus additional hours when required, Occasional travel to Germany.

 

JOB SUMMARY

Due to internal promotion we are recruiting for a Territory Product Support Manager for Krone UK. Your territory will be East of England including East Anglia. You will be reporting to the Service Manager and you will be responsible for working with our dealer network to support all Krone machines in their recognised area.

 

  • Handle all dealer and customer technical queries to the highest standard ensuring a top level of customer support in all aspects of after sales service
  • Work closely with all dealers in your territory, you will look to develop the dealers after sales strategy, advise dealers of training and parts requirements and develop a strong and trusted working relationship
  • Work closely with your Territory Sales Manager to provide a unified support to the dealer network
  • Manage own workload including an even split of time spent with all dealers in your territory, deliver consistent support at all times, and ensure all dealers know they can communicate with you whenever they may require
  • Alert Krone UK Management of any outstanding issues with dealers, machines or any concerns you may have

The Ideal Candidate will:

  • Have experience of the agricultural industry and equipment
  • Have technical experience of forage equipment (not essential as training provided)
  • Be a strong team player with a high level of autonomy and influence
  • Build and maintain good relations with company staff, dealers and acquaintances
  • Have excellent communication skills
  • Look presentable at all times maintaining the Krone reputation and image
  • Promote excellence in aftersales care
  • Show honesty, integrity and professionalism
  • Receptive to new ideas and welcomes change
  • Make appropriate decisions in response to pressures and priorities

Key Behaviours

All employees are expected to conduct themselves according to the behaviours of the Krone UK handbook as detailed in appendix 1. The key behaviours are:

  • Excellence
  • Ownership
  • Leadership
  • Trust, honesty and integrity

Training

In order to continuously keep up with growing demands and innovative technology, permanent training and qualification courses of drivers and sales and service employees are essential factors for success.

  • You will receive sought after training in Germany over the winter to have full training on Krone equipment and systems – this will require the understanding and flexibility that training takes place in Spelle, Germany
  • You will be required to actively participate in Company Training and Health & Safety Training. This means you will also conduct yourself in accordance with Krone UK’s Health & Safety Policies at all times and report and breaches, dangerous occurrence or accidents to your supervisor or Health & Safety Representative immediately
  • You will attain and maintain Krone product knowledge and inform your supervisor when you need support
  • You will attain and maintain good market and competitor knowledge and inform your supervisor when you need additional knowledge or support

What You'll Get

At Krone UK you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the tools and technology that foster innovation and achievement.

  • Competitive Salary
  • Private healthcare (after successful completion of probation period)
  • Competitive Pension Scheme (after successful completion of probation period)
  • Company vehicle
  • Laptop, Ipad
  • Phone
  • Work within a tight, hardworking team with a strong work ethic

As this position is physically demanding on a day-to-day basis, it required a fully able bodied person for health and safety reasons.

To apply: Send a copy of your CV along with a covering letter stating current salary to: Robert.thornborrow@krone-uk.com

More Information: Call Robert Thornborrow on 0113 467 2151